How To Use "Need Help" Link To Reset Your Password

 

To reset your password, please follow the steps provided through the "Forgot Password" link on the login screen.
If you're unable to access the reset option, contact the Department of Information Technology by calling (956) 721-5312.
Please have your Username or Palomino ID ready.

Instructions

Steps to complete

  • Step 1 -    Go to https://login.laredo.edu 

  • Step 2 -    Click on "Need Help?" 

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  • Step 3   -  Select "Forgot My Password" 

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  • Step 4   -  Enter your username: 

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  • Step 5   -  Answer your secret questions and submit: 

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  • Step 6   -   Please follow the rules to create a new unique password and click next.  

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Need more help?

For further assistance, visit the Department of Information Technology or email helpdesk@laredo.edu

Ft. McIntosh Campus
J. C. Martin Building 134
Phone: 956-721-5312

South Campus
Billy Hall Center A225
Phone: 956-794-4312

Monday - Thursday: 8:00 am - 6:00 pm 
Friday: 8:00 am - 12:00 pm

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